Providing Excellent Support On The WordPress.org Forums

Providing clear, responsive, and friendly support is hard. Providing clear, responsive, friendly support for a free product on a public forum is even harder!

In this talk, we’ll walk through tips, tricks, and workflows to help you provide high-quality support on the WordPress.org forums for plugins, themes, and general WordPress questions.

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Bethany Chobanian Lang: Support Lead, 10up (Contracted To Google)

Bethany Chobanian Lang has spent the last seven years working with WordPress as a project manager, developer, trainer, and in technical support. They are currently a Support Lead at 10up, contracted to Google to manage support for two plugins, Site Kit and Web Stories.

Having trouble connecting? Try these options:

Usually, connectivity issues are a result of improper set up of the microphone and the camera on your device and browser. Follow these steps to get this sorted:

Option 1: Check the 2 Connection Buttons (mic/camera) Within the Video Window:

MAke sure your microphone and camera are turned on from the icons. If you still can’t speak or broadcast video, click the little arrow icons to choose a different min/camera from your device.

OR

Option 2: Check the Sound and Video Settings Within the Browser:

In the address bar within your browser (Where the link to the page sits. Above this window).

  • Click the microphone or camera icon (on the right-hand side of the address bar).
    Make sure you’re allowing the camera and microphone to work and choose the relevant mic and camera inputs from the list.
  • Within the same URL bar, on the left side, click the padlock icon and make sure sound and video are allowed on this website.

Then, refresh the page.

OR

Option 3: Visit The Hangout Lounge for Further Assistance

If you’re still having issues connecting, please visit the Hangout Lounge and post a comment in the Chat. Someone from the team will help you.