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Having trouble connecting? Try these options:

Usually, connectivity issues are a result of improper set up of the microphone and the camera on your device and browser. Follow these steps to get this sorted:

Option 1: Check the 2 Connection Buttons (mic/camera) Within the Video Window:

Make sure your microphone and camera are turned on from the icons. If you still can’t speak or broadcast video, click the little arrow icons to choose a different min/camera from your device.

OR

Option 2: Check the Sound and Video Settings Within the Browser:

In the address bar within your browser (Where the link to the page sits. Above this window).

  • Click the microphone or camera icon (on the right-hand side of the address bar).
    Make sure you’re allowing the camera and microphone to work and choose the relevant mic and camera inputs from the list.
  • Within the same URL bar, on the left side, click the padlock icon and make sure sound and video are allowed on this website.

Then, refresh the page.

OR

Option 3: Visit The Hangout Lounge for Further Assistance

If you’re still having issues connecting, please visit the Live Video Support Channel and post a comment in the Chat. Someone from the team will help you.